Give Us A Call

(423) 463-5709

Drop Off Hours

Mon – Fri: 8AM – 4PM

Frequently Asked Questions

Get your laundry questions answered quickly with our FAQs!

We make laundry easy!

Residential FAQ

We normally use scent-free sensitive soap, we have scented soap & fabric softener upon request!

Otherwise we use wool dryer balls that work great at softening the clothing and removing static.

Absolutely! Your preference is important to us. Any items you prefer to be air dried just put in separate bag or pillow case with a note inside outlining your instructions. Also, you can make a note on the instructions area of your account. However, given our turnaround times, some items may be returned damp. Please immediately remove all plastic covering on receipt of your hang dried items.

Taking care of your laundry items is our first priority. So, with that said, we understand errors can happen. Any mishaps must be reported within 24 hours. Please notify us via phone at 423-463-5709.

In laundering, we cannot guarantee against color loss and shrinkage, or against damage to weak or tender fabrics such as curtains or synthetics. If labels are removed or missing, all work is done at the customer’s risk. We are not responsible for unmarked dry-cleaning items sent in with your laundry.

Please refer to our Terms of Service for further details.

Feel free to use a standard pillow case or 13 gallon kitchen trash bag for your first pick up. We will include a Freedom From Laundry Standard Bag (or Bags per your request) with your first delivery.

We’ve put in place text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out, we do reserve the right to charge a $25 missed pick up fee to cover costs.

Yes. We are happy to pick up and deliver your dry-cleaning items as well. Please see our Pricing Page for details.

Delivery for wash & fold is usually a 2-business day service. For dry clean & pressing, it is a 3-4 business day turn around. Rush charges may apply for any rushed orders.

We do our best to accommodate every request. If there’s something special we need to know just log into your account and update your laundry and folding instructions. Choose the water temperature and whether you like fabric softener or not. If you don’t specify, we typically hang the more formal items, like shirts, blouses and slacks. We’ll fold everything else and package it for protection.

All items are on a per-item basis. Please see our Pricing Page for details.

We serve most of the Chattanooga & North Georgia area. Just enter your address on our website to see what day we service your area.

No, but when scheduling the service, please provide clear instructions indicating where we can find your clothes and drop them off. Please ensure that you have a secure space to leave your clothes and not visible from the street. Many customers have us leave their laundry at their back door or in a garage if they are not home. If your building or gate requires a code to enter, please inform us at the time of placing the order.

Yes. Your own personal, reusable bag will be delivered when we deliver your first order. If you feel you will need more than (1) bag just give us a call or text.

We offer same-day service for drop off wash & fold. Or for pick up and delivery, we would love to squeeze you in! Give us a call today and see if we can schedule you in for same-day service!

We provide premium quality detergents, softeners if requested, and bleach (for whites as needed). And, if you prefer us to your own, you’re welcome to include small amount in a secure bottle or container with your laundry pick-up. Please note, we say small amount because we will not be returning any detergents with cleaned laundry so as to avoid any chance of spills.

Commercial FAQ

We do not require you to sign a long-term contract. Freedom From Laundry means you have the freedom to start, stop or pause service whenever you choose.

We have amazing 5 Star linens that we can make available for your convenience. Just give us a call!

We work hard to put our commercial business customers’ needs first. Just let us know how many pick ups you need per week and we will set up the schedule to accommodate.

Yes, just give us a call 423-463-5709 to schedule a time to discuss your particular needs and we will be happy to provide a quote.